Ordering is easy. You can order 1) via your Merchandiser directly 2) on our website www.chloeandisabel.com 24/7. You can view the products to purchase on our website under “Our Jewelry” in the navigation bar. Once you find product(s) that you would like to purchase, select the product by clicking on the image and “add to cart”. Once the product is in your shopping basket, you can continue shopping or check out and buy the product. As you check out, you will be asked to either put your account details in (if you are a returning customer) or create an account if you are a new customer. You will then need to select your Merchandiser by typing her name. If you do not have a Merchandiser, one will be given to you. Regardless of who is your Merchandiser, this in no way changes anything about your order. Once the Merchandiser is selected, you will be prompted to enter your billing and shipping addresses, select your preferred shipping method, enter your payment details (via a secure payment process), and confirm your order. Once your order is submitted, you should receive your order within 5 days.
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Our business model is driven off of passionate, savvy Merchandisers who have been recruited and trained to sell chloe + isabel jewelry. As independent sales representatives, our Merchandisers are empowered to take control of their own future and build their dream business. As a result, Merchandisers take it upon themselves to build relationships with their customers by inviting them to host trunk shows or shop their curated online boutiques, in order to update their customers with everything c+i has to offer.
If you do not have a Merchandiser, one can be assigned to you.
If you are interested in becoming a Merchandiser, find out more here: http://www.chloeandisabel.com/become-a-merchandiser/the-opportunity.
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You may already have a Merchandiser by placing your initial order through the c + i website or were introduced to your Merchandiser as you attended a trunk show. If you do not already have a Merchandiser, you will be assigned one (upon check out) from the closest geographical region to your home address.
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Please go here: http://www.chloeandisabel.com/become-a-merchandiser/getting-started
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Contact your Merchandiser to find out when her next trunk show is scheduled. If you are interested in hosting a trunk show (you can earn free jewelry just by hosting!), check out: http://www.chloeandisabel.com/friends-with-benefits/host-a-trunk-show.
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First we suggest you browse through this FAQ section. You may just see the answer to your question or dilemma! Always feel free to email us at [email protected].
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We are proud to offer a Lifetime Replacement Guarantee. Please see our Lifetime Replacement Guarantee policy.
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We try to ensure that products listed on our site and in our catalogue are always in stock so that we can ship them to you immediately. In the rare circumstances when a product is no longer available, we will notify you through email, we will not process your order and your credit card will not be charged.
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You can cancel your order and obtain a refund at anytime BEFORE we process the order at our warehouse, which is normally within 60 minutes of placing an order. Email customer care immediately ([email protected]) to help you through this process. Unfortunately, once an order has been processed at the warehouse, it can not be cancelled or changed.
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We accept American Express, Visa, Mastercard, and Discover.
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Upon successfully placing your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact customer care ([email protected]). Once your order is processed and shipped, you will receive another email confirming shipment as well as tracking information. Based on when the order is submitted, you may experience a 72-hour delay in receiving the tracking information email.
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Yes! We have a catalogue. However, catalogues are printed seasonally and our website is updated more frequently, therefore, the most comprehensive and up-to-date listing of our current merchandise can be found at chloeandisabel.com. If you prefer to have a printed catalogue, please contact your Merchandiser.
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chole + isabel takes pride in ensuring our products are always in stock. In the unfortunate instance a product is unavailable and on back order, you will be able to buy the item. It will be shipped to you once it available in our warehouse. If an item is out of stock and not on back order, you will not be able to purchase that item and it will be marked on our site as “sold out”.
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chloe + isabel does allow backorders for items that have a guaranteed replenishment date. If you purchase a back-ordered item, you will clearly see that the items are on back-order. Your item will then be shipped to you when it’s back in stock.
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We offer free shipping on regular orders over $100! For regular orders under $100, we charge a flat shipping rate of $5.95. For Merchandiser starter kits, we charge a flat shipping rate of $7.95.
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All of our orders are shipped out via USPS or FedEx and should take approximately 5 days to receive your order. Back To Top

All of our products ship from our warehouse facility in Houston, Texas via USPS or FedEx. Our warehouse processes orders Monday-Friday, and our shipping arrival schedule is Tuesday-Saturday.
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We provide expedited shipping via FedEx. Please note, FedEx will not deliver to addresses with a P.O. Box.

Order Total Standard Shipping 2 Business Day Shipping 1 Business Day Shipping 0 - $49.99 $5.95 $9.95 $19.95 $50.00 - $99.99 $5.95 $15.95 $25.95 $100.00 - $249.99 $0.00 $15.95 $25.95 $250.00 - $749.99 $0.00 $21.95 $29.95 $750.00 - $1249.99 $0.00 $24.95 $34.95 $1250+ $0.00 $27.95 $39.95

Expedited Shipping Cutoff Schedule

In order to ensure receipt of your items when you need them, please be aware of our weekday cutoff times for expedited shipping:

OvernightOrder must be submitted by 1pm ET to ensure overnight delivery. Two-DayOrder must be submitted by 1pm ET to ensure two-day delivery.

Please be aware that our expedited shipping options do not include Saturday delivery.

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If you’ve just finished placing your order, contact us immediately ([email protected]) and we will update your order with the new shipping address. If more than one hour has passed since placing your order, chances are that your order has already been processed and shipped. In any case, contact us and we will do our best to make sure you get your order.
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We do not currently ship to international locations. Back To Top

No, currently we can not ship to PO Boxes or or Military APO/FPO addresses. Back To Top

Packages are shipped via USPS or FedEx; please allow additional time for orders shipped to these locations.
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Yes, expedited shipping is provided throughout the United States. Back To Top

Immediately after your order has been successfully placed, you will be sent a confirmation email. If you do not receive a confirmation email from us, contact customer care ([email protected]).
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We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his discretion.
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If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! To return an item, follow return instructions found in the FAQs.
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If your order included multiple items all processed at the same time, your products will almost always be shipped together, in one box, and arrive at your doorstep the same time. However, if the order is large, it may have to be shipped in multiple boxes and your packages may arrive in separate shipments.
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Quality is a beautiful thing! We offer a Lifetime Replacement Guarantee. Merchandise must be purchased through an authorized chloe + isabel Merchandiser or our website for this guarantee to apply. This Lifetime Replacement Guarantee is offered by chloe + isabel; therefore, ALL returns or exchanges MUST be handled through the company and NOT the Merchandiser. Cash refunds are not available after 30 days from original ship date.
Other important points about our Lifetime Replacement Guarantee:
- Jewelry may be returned for replacement due to a manufacturer's defect, with your original Customer Purchase Receipt/proof of purchase.
- Jewelry returned within 90 days will be replaced at no charge.
- You will receive a merchandise certificate.
- After 90 days, please add a $5 PER ITEM handling charge.
- Lifetime Replacement Guarantee does not cover lost jewelry.
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All of our products are designed by our in-house New York design team, which has over 35 years experience from the top fashion houses. Our jewelry is produced at the world’s most well-known fashion jewelry manufacturer, who also creates fashion jewelry for brands such as: Neiman Marcus, Barney’s and Bergdorf Goodman.
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We use the highest of quality materials in all of our creations. Each piece of jewelry goes through a rigorous quality control process. Our jewelry is hand-crafted, nickel-free, hypo-allergenic, lead-safe, and complies with the highest of standards. We use brass and other base metals for all of our jewelry. For some styles we also use semi-precious stones among other sparkly and beautiful materials such as Czech crystals, resin, glass, thread, fabric, and pearls. Our jewelry includes surgical steel posts on earrings, 2” extenders on necklaces and signature c+i branded closures.
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Lightly polish each piece of jewelry after you wear it with a soft cotton cloth. For rings, try to remove them when you wash your hands that way the plating will not wear off. Store your jewelry in the pouch you received to protect it from getting scratched and keep the pouch in a sealed plastic baggie. Do not shower or go swimming with your jewelry.
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Please see our Lifetime Replacement Guarantee.
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To create an account, you must have a valid email address. Please go to: https://www.chloeandisabel.com/users/sign_up to create your account.
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To retrieve your password or log in information, go to: https://www.chloeandisabel.com/users/password/new. Merchandisers, please alert [email protected].
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Sign up here: http://bit.ly/mWlDiY to be added to our mailing list.!
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Each email that is sent to customers will have an Unsubscribe option at the bottom of the email. Please follow this link to remove yourself from the mailing list. If this link is not available for any reason, please email customer care.
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We accept American Express, Visa, Mastercard, and Discover.
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Yes. The safety and privacy of your personal information is of utmost importance to us. We use many security precautions and devices to protect your personal data and credit card information.
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At this time, chloe + isabel does not accept these forms of payment via our website. If you are at a trunk show, the Merchandiser can accept cash or checks at their own discretion. However, because all transactions must be processed online, a credit card will need to be used to finalize any order.
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chloe + isabel is required by law to collect sales tax on orders shipped to New York and California. Required states may change and/or increase over time. Please note that we do not collect sales tax in all states. Back To Top

We can accept international credit cards; however we can only ship to addresses within the Unites States and its territories.
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Merchandise credit is provided for returns that are not shipped back within 30 days (see return policy) .
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A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer. Most browsers are installed with cookies enabled. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on www.chloeandisabel.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access you account information.
For more information about how we use cookies please refer to our Privacy Policy: http://www.chloeandisabel.com/colophon/privacy-policy.
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Double check that you entered the correct credit card number and expiration date. Also ensure that you entered the correct billing address associated with the card.
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c + i offers a safe and secure shopping experience with both our Merchandisers and our online store. Please see our Privacy Policy: http://www.chloeandisabel.com/colophon/privacy-policy.
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We use Secure Sockets Layer (SSL) technologies to provide you a secure shopping experience. SSL encrypts your sensitive information during the online transaction.
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chloe + isabel utilize secure firewalls to protect your information on our servers from being accessed by other internet users. We use industry standard firewalls.
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We do not rent, sell or otherwise share any of your personal information with anyone or any business. As a general matter, we use and store this information simply to personalize and improve your user experience. We share information with 3rd parties (such as UPS, our warehouses, etc.) only as detailed in our Privacy Policy. Our Privacy Policy describes how we collect and handle your personal information.
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We use Secure Sockets Layer (SSL) technologies to provide you a secure shopping experience. SSL encrypts your sensitive information during the online transaction. To ensure that the connection is secure, look for https://secure in the URL.
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We are always here to help you! You can email us anytime at: [email protected].
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We welcome all comments and suggestions to improve our service. Please email us at: [email protected] or tweet us on @chloeandisabel. Back To Top