Ordering is easy. You can order through any of the following channels:

• Via your lovely Chloe + Isabel Merchandiser
• Online 24/7 at www.chloeandisabel.com
• By phoning our Customer Care team at (866) 488-6505 between the hours of 8am and 5pm PT (Monday - Friday)

View products you wish to purchase on our website under “Shop all jewelry” in the navigation bar. Once you find product(s) that you would like to purchase complete our selection and check out process:

1. Select the product by clicking on the image and “add to cart”
2. Once the product is in your shopping basket, you can continue shopping or check out and buy the product
3. Enter your billing and shipping addresses, enter your payment details, select your preferred shipping method and confirm your order
4. As you check out, you will be asked provide your Merchandiser by typing her name. If you do not have a Merchandiser, one may be assigned to you. Once your order is submitted, you should receive your order within 3-5 business days.

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Our business model is driven off of passionate, savvy Merchandisers who have been recruited and trained to sell Chloe + Isabel jewelry. As independent sales representatives, our Merchandisers are empowered to take control of their own future and build their dream businesses. As a result, Merchandisers take it upon themselves to build relationships with their customers by inviting them to host trunk shows or shop their curated online boutiques, in order to update their customers with everything C+I has to offer. If you do not have a Merchandiser, one can be assigned to you. If you are interested in becoming a Chloe + Isabel Merchandiser, find out more here: http://www.chloeandisabel.com/become-a-merchandiser/the-opportunity. Back To Top

You may already have a Merchandiser by placing your initial order through the Chloe + Isabel main website or were introduced to your Merchandiser as you attended an event or Pop-up Shop. If you do not already have a Merchandiser, you may be assigned one from the closest geographical region to your home address. Back To Top

We'd love to welcome you to the C+I team. Please visit our opportunity information which may be found here: https://www.chloeandisabel.com/become-a-merchandiser/opportunity Back To Top

Contact your Merchandiser to find out when the next event or Pop-up Shop is scheduled. If you're interested in hosting an event or Pop-up Shop (you can earn free jewelry just by hosting), notify our Customer Care team and we'll connect you with a Merchandiser in your area. Back To Top

First we suggest you browse through this FAQ section. You may just see the answer to your question or dilemma! Always feel free to email us at [email protected] or call us at (866) 488-6505. Back To Top

We are proud to offer a Lifetime Replacement Guarantee. Please see our Lifetime Replacement Guarantee policy. Back To Top

We try to ensure that products listed on our site and in our look books are always in stock so that we can ship them to you immediately. In the rare circumstance that a purchased item is on backorder, it will automatically ship from our warehouse once stock is replenished. Back To Top

You may cancel your order and obtain a refund at anytime BEFORE we process the order at our fulfillment center, which is normally within 15 minutes of placing an order. Unfortunately, once an order has been processed at our fulfillment center, it cannot be cancelled or changed. Email or call customer care immediately to help you through this process. Back To Top

Chloe + Isabel proudly accepts American Express, Discover, Mastercard and Visa. Back To Top

Upon successfully placing your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact Customer Care by email or phone. Once your order is processed and shipped, you will receive a second email confirming shipment of your order. Back To Top

Yes! We have a catalogue we call our look book. Look books are printed seasonally and our website is updated more frequently: therefore, the most comprehensive and up-to-date listing of our current merchandise can be found at chloeandisabel.com. If you prefer to have a printed look book, please contact your C+I Merchandiser or Customer Care by phone or email or visit our website for an online copy. Back To Top

Chloe + Isabel takes pride in ensuring our products are always in stock. In the unfortunate instance a product is unavailable and on back order, you will not be able to buy the item. In the rare circumstance that a purchased item does end up on backorder, it will automatically ship from our warehouse once stock is replenished. If an item is out of stock and not on back order, you will not be able to purchase that item and it will be marked on our site as “sold out”. Back To Top

From time to time Chloe + Isabel may allow back orders for items that have a guaranteed replenishment date. If you purchase a back ordered item, your item will then be shipped to you when it is back in stock. Back To Top

Unfortunately, products purchased from a partner website are subject to that company's return policy. We're confident that you'll love your jewelry regardless of where you purchase it from, but if you do buy something from a website other than chloeandisabel.com, make sure to review their return policy prior to purchase. Back To Top

Products purchased from a partner website are subject to that company's return policy; however, all Chloe + Isabel product is covered under our lifetime replacement guarantee. Contact the original website where your product was purchased and request a replacement for your product. We’ll gladly coordinate with that website to provide you a replacement piece right away. Back To Top

We offer free shipping on regular orders over $100! For regular orders under $100, we charge a flat shipping rate of $5.95. For Merchandiser starter kits, we charge a flat shipping rate of $7.95 and expedited shipping may be available with your order upon check out. Back To Top

All of our orders are shipped via USPS or FedEx and should take approximately 3-5 business days to arrive barring any delays from the carriers. Check with the Customer Care team if you have any questions regarding your shipment(s). Back To Top

All of our products ship from our fulfillment center in Houston, Texas via USPS or FedEx. Back To Top

Expedited Shipping Charges

2-Day Delivery (Saturday delivery is not provided at this time)
• Order total $0.00 - $49.99 | Shipping $9.95
• Order total $50.00 - $99.99 | Shipping $15.95
• Order total $100.00 - $249.99 | Shipping $15.95
• Order total $250.00 - $749.99 | Shipping $21.95
• Order total $750.00 - $1249.00 | Shipping $24.95
• Order total $1250+ | Shipping $27.95



• Overnight Delivery (Saturday delivery is not provided at this time)
• Order total $0.00 - $49.99 | Shipping $19.95
• Order total $50.00 - $99.99 | Shipping $25.95
• Order total $100.00 - $249.99 | Shipping $25.95
• Order total $250.00 - $749.99 | Shipping $29.95
• Order total $750.00 - $1249.00 | Shipping $34.95
• Order total $1250+ | Shipping $39.95



• Expedited Shipping Cutoff Schedule
• In order to ensure receipt of your items when you need them, please be aware of our weekday cutoff times for expedited shipping:


• Overnight orders must be submitted by 1:00 PM, EST to ensure overnight delivery.
• Two-day orders must be submitted by 1:00 PM, EST to ensure two-day delivery.
• Please note that expediting shipping options to do currently include Saturday delivery.

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If you’ve just finished placing your order, contact us our Customer Care team immediately and we will update your order with the new shipping address. If more than 15 minutes has passed chances are that your order has already been processed and shipped. In any case, contact us and we will do our best to make sure you receive your shipment to the correct shipping address. Back To Top

We do not currently ship to international locations but we encourage you to follow us on Twitter, connect with us on Facebook or sign up for our monthly newsletter to keep up with all C+I news including our plans for international expansion. Back To Top

No, currently C+I can only ship orders via the USPS to PO Boxes. We are unable to ship to Military APO/FPO addresses. Back To Top

Packages are shipped via USPS or FedEx; please allow additional time for orders shipped to these locations. Back To Top

Yes, expedited shipping is provided throughout the United States. Back To Top

Upon successfully placing your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact Customer Care by email or phone. Once your order is processed and shipped, you will receive a second email confirming shipment of your order. Back To Top

We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his or her discretion. It is recommended that you choose a secure shipping address to ensure your product is received and delivered in a timely fashion. Back To Top

If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! To return an item, follow return instructions found in the FAQs. Back To Top

If your order included multiple items all processed at the same time, your products will almost always be shipped together, in one box, and arrive at your doorstep the same time. However, if the order is large, it may have to be shipped in multiple boxes and your packages may arrive in separate shipments. Back To Top

Shipping cut off times change with every holiday. To ensure the most updated information is available contact our Customer Care team by phone or email for additional information. Back To Top

You can be confident and fall head over heels for your Chloe + Isabel jewelry! However, if by chance you are not completely and utterly satisfied with your purchases, you can return unworn items (In resalable condition; excluding final sale and Friends-only pieces. Final sale items are not eligible for return; however, all product is covered under our lifetime guarantee. If we do not have the inventory to fulfill a replacement piece of a final sale item due to damage or defect a store credit will be issued for the discounted purchase price of the final sale item.).

The following return options are available to Chloe + Isabel customers: Refund (must be received by our fulfillment center within 30 days of original ship date). After 30 days, you receive store credit towards your next purchase.

Backordered Item (can be cancelled with full refund as long as the item is still in backorder status; if it has processed and/or shipped, see applicable return options above).

Defective Item (see Lifetime Replacement Guarantee). Products must be in the condition that you received them and in the original packaging. Return shipping is absolutely FREE. You will be provided with a pre-paid domestic shipping label to return the purchase to us.

Returns received at our fulfillment center within 30 days of the original ship date are given a full refund.

Returns placed after 30 days are offered chloe + isabel credit to be used at anytime on any new order.

Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.

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We understand your business is only as good as our products and will ensure that your customers are 100% satisfied. If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us!

1.     Sign in to your C+I Account by clicking on “Sign in” from the home page

2.     Access your account by clicking your name in top right corner of the of the screen “Hi Chloe”

3.     Choose the order you wish to return something from, select “Return Items”

4.     Select Items > Choose “Quantity to Return”

5.     Return Reasons > Select “Reason” for return

6.     Options > Select amongst available options: refund, credit or replacement

7.     Print & Ship > Select Print Return and Shipping Label

8.     Print & Ship > Place packing slip in the box with your returned item(s) and tape the shipping label on top of the box (be sure to cover any other former shipping labels)

Then, drop off your return package at your local authorized UPS store and we’ll take it from there!

*C+I Merchandisers – find detailed step-by-step instructions for customer returns by logging into your Merchandiser Account in the Resource Center.

Once your return is received at our processing center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. If you choose store credit, your credits will be applied as soon as the return is processed.

For replacements, they will be automatically shipped back to you.

Exchanges Our fulfillment center is not currently set up to process exchanges for different items. If you wish to exchange one item for another, you can return the item for store credit and use that to purchase a new item.

Please note that this will be considered a new purchase so shipping fees may apply. 

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The box that the items were originally shipped in can be reused if the sizing is appropriate. Simply apply the shipping label emailed to you, and include the packing slip. Then take it to your local authorized UPS store and we’ll take it from there. Please contact us Customer Care with any questions or concerns. Back To Top

We currently offer free returns for orders shipped to the United States only. However, if you outside U.S., you may return items at your own expense using any trackable and insured shipping method. Please contact our customer care team for detailed instructions. Email us: [email protected]. Back To Top

Please follow our return instructions located in these FAQs. You will need to have the order number associated with the gift, and the email of the sender. If you have any questions, please contact us at: [email protected] for further assistance. Back To Top

Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will automatically be applied to your credit card within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Back To Top

No. Our pre-paid labels are only for domestic shipments. Back To Top

The item must be received by our warehouse within 30 days from the time of shipment. Please allow 2-3 business days for the shipment to arrive once you send it back. In order to ensure that your return falls within the 30-day window, include in your email all necessary information, including your order number, item numbers or descriptions, reason for returns, and request for refund, credit, or replacement. This way we can immediately reply to you with your packing slip and return label. Back To Top

All information required to submit your return will be found on your packing slip that comes in your initial shipment. Please be sure to hang onto this paperwork. If it is misplaced, you can request item information by emailing [email protected]. Back To Top

 

Quality is a beautiful thing! We are confident that our products will be of the utmost quality and will last a lifetime. So at Chloe + Isabel we offer a Lifetime Replacement Guarantee.

If you ever experience a defect with one of your Chloe + Isabel pieces, we will replace it at no cost to you. Important points about our Lifetime Replacement Guarantee: 

1. Jewelry may be returned for replacement due to a manufacturer’s defect.
2. Lifetime Replacement Guarantee does not cover lost jewelry.
3. Replacements must be handled directly through Chloe + Isabel and not through your Merchandiser.
4. Pieces purchased through auxiliary websites are subject to that company’s policies; however, we will do our best to coordinate with that website to provide you with a replacement.

 

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Products purchased from a partner website are subject to that company's return policy; however, all Chloe + Isabel product is covered under our lifetime replacement guarantee. Contact the original website where your product was purchased and request a replacement for your product. We’ll gladly coordinate with that website to provide you a replacement piece right away. Back To Top

All of our products are designed by our in-house New York design team, which has over 35 years experience from the top fashion houses. Our jewelry is produced at the world’s most well-known fashion jewelry manufacturer, who also creates fashion jewelry for brands such as: Neiman Marcus, Barney’s and Bergdorf Goodman. Back To Top

We use the highest of quality materials in all of our creations. Each piece of jewelry goes through a rigorous quality control process. Our jewelry is hand-crafted, nickel-free, hypo-allergenic, lead-safe, and complies with the highest of standards. We use brass and other base metals for all of our jewelry. For some styles we also use semi-precious stones among other sparkly and beautiful materials such as Czech crystals, resin, glass, thread, fabric, and pearls. Our jewelry includes surgical steel posts on earrings, 2” extenders on necklaces and signature C+I branded closures. Back To Top

Lightly polish each piece of jewelry after you wear it with a soft cotton cloth. For rings, try to remove them when you wash your hands that way the plating will not wear off. Store your jewelry in the pouch you received to protect it from getting scratched and keep the pouch in a sealed plastic baggie. Do not shower or go swimming with your jewelry. Back To Top

Please see our Lifetime Replacement Guarantee. Back To Top

To create an account, you must have a valid email address. Please go to: https://www.chloeandisabel.com/users/sign_up to create your account. Back To Top

To retrieve your password or log in information, go to: https://www.chloeandisabel.com/users/password/new or call the Customer Care Team at (866) 488-6505. Back To Top

Sign up here: http://bit.ly/mWlDiY to be added to our mailing list. Back To Top

Each email that is sent to customers will have an Unsubscribe option at the bottom of the email. Please follow this link to remove yourself from the mailing list. If this link is not available for any reason, please email customer care. Back To Top

We accept American Express, Visa, Mastercard, and Discover. Back To Top

Yes. The safety and privacy of your personal information is of utmost importance to us. We use many security precautions and devices to protect your personal data and credit card information. Back To Top

Currently, Chloe + Isabel does not accept these forms of payment via our website. If you are at an event or Pop-up Shop, the Merchandiser may accept cash or checks at their own discretion. However, because all transactions must be processed online, a credit card will need to be used to finalize any order. Back To Top

Chloe + Isabel is required to collect sales tax on orders shipped to California and New York. Required states may change and/or increase over time. Please note that we do not collect sales tax in all states. Back To Top

Currently, Chloe + Isabel is able to accept international credit cards; however, due to system limitations we currently only ship to addresses within the Unites States. Back To Top

Merchandise credit is provided for returns that are not shipped back within 30 days (see return policy). Merchandise or "store credit" carries the same value as cash and may be applied towards shipping and sales tax where applicable. Back To Top

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer. Most browsers are installed with cookies enabled. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. You need to enable cookies on your browser to enjoy all the shopping features on www.chloeandisabel.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access you account information. For more information about how we use cookies please refer to our Privacy Policy: https://www.chloeandisabel.com/privacy Back To Top

Double check that you entered the correct credit card number and expiration date. Also ensure that you entered the correct billing address associated with the card. Back To Top

C+I offers a safe and secure shopping experience with both our Merchandisers and our online store. Please review our Privacy Policy: https://www.chloeandisabel.com/privacy Back To Top

We use Secure Sockets Layer (SSL) technologies to provide you a secure shopping experience. SSL encrypts your sensitive information during the online transaction. Back To Top

Chloe + Isabel utilizes secure firewalls to protect your information on our servers from being accessed by other internet users. We use industry standard firewalls. Back To Top

We do not rent, sell or otherwise share any of your personal information with anyone or any business. As a general matter, we use and store this information simply to personalize and improve your user experience. We share information with third parties (such as UPS, our fulfillment centers, etc.) only as detailed in our Privacy Policy. Our Privacy Policy describes how we collect and handle your personal information. Back To Top

We use Secure Sockets Layer (SSL) technologies to provide you a secure shopping experience. SSL encrypts your sensitive information during the online transaction. To ensure that the connection is secure, look for https://secure in the URL. Back To Top

We are always here to help you! Our Care Team is available between the hours of 8:00 am & 5:00 pm, PST (Monday - Friday). Email us at [email protected] or reach out by phone at (866) 488-6505. Back To Top

We welcome all comments and suggestions to improve our service. Please email us at: [email protected], call us, Tweet us@ chloeandisabel, or give us a shout on Facebook. We'd love to hear from you! Back To Top