Welcome to the c+i Support Center!
Welcome to the c+i Support Center!
Phone and Email
Monday - Friday 9am - 8pm EST
Phone and Email
Monday - Friday 9am - 8pm EST
This website is operated by Chloe + Isabel, Inc. (“Chloe + Isabel”)
Information Collection and Use; Choice and Consent
You may browse the Site without providing Personal Information, although your IP address will be collected. For other features on the Site, we collect Personal Information as described below.
If you contact us by phone or email for support or other reasons, we collect your first and last name, email address, phone number and order number in order to respond to you.
When you create an account or sign in, we collect your email address and password in order to set up and monitor your account and to contact you about your account. You may also login using your Facebook login or other social media login, in which case we collect the information you have provided to the social media website, in order to set up and monitor your account, create your user profile, and track your purchases.
When you place an order, we collect your email address, first and last name, shipping address including city and zip code, and phone number. We collect this information in order to process and track your order.
If you provide your email address to us at any time, we will add you to our email list in order to send you promotional emails about our products and services. You can opt out of promotional emails at any time by clicking “unsubscribe” at the bottom of the emails you receive from us.
When you sign up for our newsletter, we collect your email address in order to send you our latest news.
If you respond to a survey, we collect the information requested by the survey in order to conduct the survey.
If you purchase an e-gift card, we collect the name and email address of the recipient in order to provide and track the e-gift card.
If you apply to be a Merchandiser, we collect your first and last name, city, state, date of birth, cell phone number, email address, and the name of your college or university if you are a current student. We use this information to assess your application to be a Merchandiser and to contact you for an interview if we choose to do so. If you become a Merchandiser, we use your information to create your Merchandiser profile and to track your sales.
You may opt out from receipt of our emails by clicking “unsubscribe” at the bottom of the emails you receive from us. You have the right to object to the use of your Personal Information for direct marketing purposes by email, on a going forward basis, by emailing us at firstname.lastname@example.org. We will respond to your objection in accordance with the law that applies to you.
You may revoke your consent, and/or object to or block processing of your Personal Information by emailing a request to us at email@example.com. We will respond to your request in accordance with the law that applies to you. Your Personal Information which we processed prior to your request may not be deleted from our Site system records but will be blocked from further processing without your permission. A request to revoke consent or block processing of your Personal Information may not apply to information collected by cookies or used internally to recognize you and/or facilitate your visits to the Site, or to information we may keep to comply with legal requirements.
Protection of Your Information
We will take appropriate technical and organizational safeguards to protect Personal Information from theft, other loss, misuse, and any unauthorized access, copying, collection, use, disclosure, alteration or destruction. We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain Personal Information for as long as necessary to provide our services. We will retain and use Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Information Sharing and Disclosure
We share your Personal Information with third parties necessary to enable us to provide the Services (our “Subcontractors“). Our Subcontractors are contractually obligated to maintain the confidentiality of your Personal Information consistent with the terms of this Policy and to comply with the applicable data protection laws.
We may disclose non-personal information and de-identified aggregate information to third parties.
We will disclose your information in response to valid legal process, for example, in response to a court order, a subpoena or other legal request for information, and/or to comply with applicable legal and regulatory reporting requirements. We also may disclose your information in response to a law enforcement agency's request or other request for information from the U.S. or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to verify or enforce compliance with our policies and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements.
In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with Chloe + Isabel, or our other business units. You will be notified in advance of any rights you may have to block or object to this transfer of your information.
International or Cross-Border Transfer of Your Personal Information and Your Express Agreement
Social Media Features
Links to Other Sites; Transactions with Third Parties
Chloe + Isabel is not responsible for and will not be a party to any transactions between you and a third party provider of events, products, information or services. Chloe + Isabel does not monitor such transactions or ensure the confidentiality of your Personal Information, including credit card information, for any third party transaction. Any separate charges or obligations you incur in your dealings with these third parties linked to the Site are solely your responsibility.
Our site is directed to individuals who are the age of majority or older in their jurisdiction of residence. We do not knowingly collect information from children. If you believe your child has provided information to the Site please contact us using the information provided below.
Your California Privacy Rights; California Do Not Track Disclosures
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to our privacy officer as listed below. Please note that we do not disclose Personal Information to third parties for direct marketing purposes. In addition, we currently do not honor Do Not Track signals.
Accessing Your Information
You may access, review, change, update or delete your Personal Information, request information about our collection, use and disclosure of such information, and request information on our policies and practices relating to disclosure of information to our service providers, by contacting us at firstname.lastname@example.org. We will respond to these requests in accordance with the laws that apply to you. You can help us maintain the accuracy of your information by promptly notifying us of any changes to your information.
If you have questions or suggestions, or wish to correct your Personal Information, please email us at email@example.com.
You may contact us at:
Chloe + Isabel
180 Maiden Lane, 10th Floor
New York, NY 10038
By Phone: 1-866-488-6505