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Welcome to the c+i Support Center!

Hours: Mon-Fri, 7am-7pm PST

Return Policy

We’re confident you’ll fall head-over-heels for your new c+i jewelry! However, if by chance you’re not completely satisfied with your purchase, we’ll be happy to help.

  • Chloe + Isabel accepts the return of unworn merchandise in salable condition within 90 days of the original ship date.
  • Merchandise must be accompanied by original proof of purchase and must be in its original packaging.
  • Returns received within 30 days of the ship date are eligible for a refund in the form of cash or store credit.
  • Returns received after 30 days and within 90 days of the ship date are eligible for refund in the form of store credit only.
  • Returns cannot be accepted on items received more than 90 days after the original ship date.
  • Shipping charges are non-refundable.
  • Fragrance is final sale + not eligible for return or exchange.

Final Sale

Fragrance, beauty products, sale merchandise, Merchandiser incentive rewards, host rewards, merchandise purchased with reward credit, gift boxing, and other similar items are not eligible for return. Sale items are eligible for replacement only. If we do not have the inventory to fulfill a replacement for a sale item, due to damage or defect, a store credit will be issued for the discounted purchase price of that item. Please contact our Support Team with any questions you may have regarding our Final Sale policy.

Special Starter Kit Information

  • Chloe + Isabel will accept the return of Merchandiser Starter Kits within 30 days of your acceptance of the Merchandiser Terms + Conditions.
  • Returns will be processed in the form of a refund for the items that are returned in salable condition.
  • In order to receive a full refund, all items from the Merchandiser Starter Kit, including marketing materials and business supplies, must be received in salable condition. Damaged items are not eligible for return.

Quality Promise

We’re thrilled to offer our customers exceptional, beautifully-crafted pieces at affordable prices. Quality is a beautiful thing!

All of our jewelry is exclusively designed in our New York City studio; hypoallergenic, nickel-free, and lead safe; packaged in keepsake pouches perfect for gifts; and branded with signature Chloe + Isabel closures.

Lifetime Replacement Guarantee

We’re dedicated to the satisfaction of our customers, and because of this, we offer a Lifetime Replacement Guarantee on all c+i pieces.

  • Chloe + Isabel will accept returns of merchandise for replacement due to manufacturer’s defect.
  • The Lifetime Replace Guarantee does not cover merchandise that is lost or damaged as a result of normal “wear and tear.”
  • Merchandise must be accompanied by original proof of purchase, and must have been purchased directly through an authorized Chloe + Isabel Merchandiser or our website,
  • If sufficient inventory no longer exists to replace a damaged item, a refund will be processed in the form of a store credit.
  • All Chloe + Isabel watches are covered by our Lifetime Guarantee on materials and workmanship, with the exception of battery replacement more than 18 months after the date of original purchase. Our warranty does not cover damage caused by misuse, accident, wear and tear or neglect, or conditions arising from alteration, service or repair performed by a third party.