Welcome to the c+i Support Center!

Phone and Email

Monday - Friday 9am - 8pm EST


Return Policy

Return Policy

We’re confident you’ll fall head-over-heels for your new c+i jewelry! However, if by chance you’re not completely satisfied with your purchase, we’ll be happy to help.

  • We offer complimentary return shipping within all U.S. 50 states and APO/FPO/DPO addresses on all orders.
  • Chloe + Isabel accepts the return of unworn merchandise in salable condition within 90 days of the original ship date.
  • Merchandise must be accompanied by original proof of purchase and must be in its original packaging.
  • Returns received within 30 days of the ship date are eligible for a refund in the form of cash or store credit.
  • Returns received after 30 days and within 90 days of the ship date are eligible for refund in the form of store credit only.
  • Returns cannot be accepted on items received more than 90 days after the original ship date.
  • Shipping charges are non-refundable.
  • Return shipping fees from US Territories are at your own expense. Returns from US Territories are required to follow the instructions provided in the return slip generation process by printing out their return slip and using their own shipping label to ship the return directly to our warehouse via the following address:
    Chloe + Isabel Returns
    155 44th St SW
    Grandville, MI 49418
  • A note about Final Sale products: e-gift cards, fragrance/beauty, Merchandiser incentives, host rewards + gift boxes are not eligible for return, unless product is damaged upon arrival. Many sale items are also eligible for replacement only, as defined in the promotion terms.


Our Lifetime Guarantee

All Chloe + Isabel jewelry is exclusively designed in our New York City studio; hypoallergenic, nickel-free, and lead safe; packaged in keepsake pouches perfect for gifts; and branded with signature Chloe + Isabel closures.

 

We’re dedicated to the satisfaction of our customers, and because of this, we offer a Lifetime Guarantee on all Chloe + Isabel jewelry pieces.

  • Chloe + Isabel will accept returns of jewelry for replacement due to manufacturer’s defect in materials or workmanship.
  • The Lifetime Guarantee does not cover merchandise that is lost or damaged as a result of normal “wear and tear.”
  • Replacements must be handled directly through Chloe + Isabel and not through your Merchandiser.
  • Merchandise must be accompanied by original proof of purchase, and must have been purchased directly through an authorized Chloe + Isabel Merchandiser or our website, https://www.chloeandisabel.com
  • If sufficient inventory no longer exists to replace an item, a refund will be processed in the form of a store credit.
  • All Chloe + Isabel watches are covered by our Lifetime Guarantee on materials and workmanship, with the exception of battery replacement more than 18 months after the date of original purchase.
  • Our warranty does not cover damage caused by misuse, accident, wear and tear or neglect, or conditions arising from alteration, service or repair performed by a third party.


Seasonal Items Replacement Guarantee

Chloe + Isabel stands behind our non-jewelry items by offering the following replacement guarantee:

  • Chloe + Isabel will accept returns of the following seasonal merchandise for replacement due to manufacturer’s defect in materials or workmanship while seasonal quantities remain available: H017, H018, PH001, PH002, SC001, SC002, HA001, SU002TO, SU001BK, SU003NY, TW001, TW002, BA006, BA001
  • If sufficient inventory no longer exists to replace an item, a refund will be processed in the form of a store credit.
  • The Seasonal Items Replacement Guarantee does not cover merchandise that is lost or damaged as a result of normal “wear and tear.”
  • Our warranty does not cover damage caused by misuse, accident, wear and tear or neglect, or conditions arising from alteration, service or repair performed by a third party.
  • Merchandise must be accompanied by original proof of purchase, and must have been purchased directly through an authorized Chloe + Isabel Merchandiser or our website, https://www.chloeandisabel.com


Special Starter Kit Information

  • Chloe + Isabel will accept the return of Starter Kits within 30 days of your acceptance of the Merchandiser Terms + Conditions.
  • Returns will be processed in the form of a refund for the items that are returned in salable condition.
  • In order to receive a full refund, all items from the Merchandiser Starter Kit, including marketing materials and business supplies, must be received in salable condition. Damaged items are not eligible for return.